Abusive Buyer Policy

Legal/ Abusive Buyer Policy

Introduction

This policy outlines our expectations for buyer’s behavior. When buyers don’t meet these standards, Customer Carting Officers (CCOs) or any other staff member or official of the company can report abusive behavior. Engaging in activity as described in this policy may result in a range of actions, including the loss of TemigoJara Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on TemigoJara, blocking buyers from opening claims, account suspension and/or severe legal action as the case may be. When we review a report of a buyer violating our policies, we look at the circumstances, including the buyer’s history if there’s any. We also make decisions based on the factual evidence in the individual situation, as well as by evaluating patterns of behavior that created a negative value in the online platform. If we aren’t sure about something, we may not take any action.

The purpose of this policy is to make sure TemigoJara is a safe place for our staff members, teams and entire workforce. In order to make TemigoJara a safe place to sell on the internet, we hold our buyers to certain standards. When buyers do not follow these standards we may take action on our buyers and we protect our staff members. However, it is important to note that, because we respect our users and buyers’ privacy, we can’t discuss the results of any investigations. Our abusive buyer policy lays out unacceptable buying behavior. Buyers must not misuse our feedback, returns, or buyer protection programs. Our policy below outlines TemigoJara’s expectations for buyer behavior. 

1. Report Abusive Behaviour

The reporting of an abusive behaviour can be done by selecting and reaching out to any of the Retail Service Marshall (RSMs) at the corporate office by sending an email via group@temigojara.com

In summary

2. Unreasonable Demand

As a CCO or staff member you’re not required to agree to any extra demands or changes as a result of buyer’s emotions, imagination, misinterpretation or misrepresentation of special offers or sales promo terms. If a buyer is making demands that are not a part of your branch Retail-Office original product listing, you will be protected from negative feedback and defective claims when you either deliver the item purchased by the buyer according to the original terms of product listing, or cancel the order. To help us identify buyers who are engaging in unacceptable buying behaviors, please report the abusive behavior. We encourage you to communicate politely and professionally with the buyer at all times.

In summary

3. Non-Original Listing Demand

As a matter of policy, a buyer is not allowed to do the following:

  1. Requesting a shipping method  not offered on the product listing by the Retail-Office
  2. Requesting the CCO ship to an address other than what you included in checkout
  3. Requesting to use a payment method not offered during checkout
  4. Requesting the CCO or Retail-Office to hold your item so you can pay later
  5. Requesting a return, exchange or partial refund without returning the item and following due process in accordance with our Return Policy
  6. Request additional demands or components/parts/elements not included in the original product listing or asking for additional  discount
  7. Discovering an item on TemigoJara and taking the sale off TemigoJara

Here are the best shopping practices, we allow and expect from you as follows:

  1. Select one of the shipping methods offered by the Retail-Office or CCO handling your order when you checkout
  2. Updating your address in your TemigoJara account before you checkout
  3. Pay for your item through a payment option offered at checkout
  4. Pay for your item(s) within 24hrs to validate your order(s) and avoid order cancellation.
  5. Returning an item must be in accordance with the TemigoJara Return Policy
  6. Always purchase items ONLY according to the terms included in the original product listing
  7. If you find an item on TemigoJara, kindly complete the purchase on TemigoJara

In summary

4. Raising False Claims

As a matter of policy, a buyer is not allowed to do the following:

  1. Claiming an item was not received when there is proof of delivery to the address on the Order details page
  2. Falsely claiming an item was not as described.

Here are shopping practices, we allow and could expect from you as follows:

  1. Claiming an item was not received when it has not been delivered on the estimated or preferred delivery date.
  2. Claiming an item was not as described when the item you received did not in any way match the description in the original listing.

In summary

5. Misuse of Return Policy

As a matter of policy, a buyer is not allowed to do the following:

  1. Returning an item other than the original item received or with a missing component/packaging, broken or incomplete status.
  2. Wrongly using or damaging an item and then returning it
  3. Returning an item with the reason that it was not as based on buyer’s imagination or expectation,  when it was described accurately in the product listing

Here are shopping practices, we allow and could expect from you as follows:

  1. Returning the original item that was received in its original condition in line with the terms & process in oir Retail Policy
  2. Returning an item with the reason or a valid claim that it was not as described in the product listing when it was described inaccurately.

In summary

6. Abuse of Buyer Protection

As a matter of policy,  a buyer is not allowed to do the following:

  1. Open duplicate requests using other buyer protection means of resolution
  2. Harassing CCOs or any other staff member either verbally or physically about an item not received on/before the preferred or latest estimated delivery date has passed and or any issue relating to a buyer’s order
  3. Opening another Return request or raising other claims which may be insignificant or irrelevant in order to:
    • When you have already received an exchange, partial refund  or case resolved & closed from the Retail-Office
    • When you haven’t paid for an item
    • As retaliation against a CCO or any staff following a previous dispute

Here are shopping practices, we allow and could expect from you as follows:

    1. Opening an Return request, or raise a claim after the item you received still do not match the description in the product listing of the item(s) ordered
    2. Open a Return request, or raise a claim when you didn’t receive the item and you haven’t been able to conclusively resolve the issue with the CCO or Retail-Office.

In summary

7. Other Acceptable Practices

Other acceptable buying practices include adherence to the following terms under this policy:

  • Communications: Your communications with CCOs or any other staff member via email, Social Media or Instant Messaging platforms or TemigoJara SIGNAL (our community discussion boards) must be civil at all times.
  • Custom declarations: Asking a CCO or staff member to falsely declare an item as a gift or donation with wrong intent on a special request from is considered to be encouraging illegal and corrupt activity.
  • Unwelcome and malicious buying: We consider bidding on or buying an item when you have no real intention of completing the transaction, or circumventing a TemigoJara’s buyer requirements, to be unwelcome and malicious buying.
  • Contact information: All TemigoJara users, customers and partners must keep their account details up to date. We take action when we suspect and find out that a member has false or missing contact information.

In summary

Updated: 31/07/2022

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