Return Policy
Introduction
At TemigoJara, our Return Policy is centered on you. Let’s be real, no one likes returns, which is why we so carefully vet all of our suppliers and most especially the product lines. In the case that you do want a return or request for replacement, we keep it simple. For your convenience, we offer our customers the option to Return & Exchanges on Eligible Products within 4 days of purchase.
All items shipped have successfully passed our rigorous Quality Inspection Test (QIT). Our warranties ensure you have a fantastic experience while giving you total peace of mind on item(s) purchased. Most items sold by TemigoJara are covered by manufacturer’s warranty and this is true especially for our brand new smartphones. We want you to love our products as much as we do. If, in an unlikely situation you are confused, please check the warranty status on the product description before purchase.
Terms & conditions
- Ownership of product passes to the buyer on receipts by TemigoJara of full payment
- Risk of damage or loss passes from TemigoJara to the buyer upon delivery of any item to the buyer or their designated agent
- Returns, refunds, and exchanges are subject to TemigoJara’s Returns Policy at the time of purchase, and return must include: all original packaging, original payment invoice and proof of payment. The product must be returned in the same condition as when purchased. TemigoJara shall reserve the right to deduct an amount to enable TemigoJara to clear-off the product. The calculated amount may include the current retail price, product transitions, and the cost of restoring to the original status. Product items to be returned within 4 days from the date of purchase.
KINDLY NOTE THAT RETURNS OR EXCHANGES WITH/WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS OR THAT MAY HAVE EXCEEDED 4 DAYS CANNOT BE PROCESSED. TEMIGOJARA DOES NOT ACCEPT ANY PARTIALLY-USED OR DAMAGED PRODUCTS AS RETURNS.
Eliigible Products with technical, grading, and functional defect returns are all accepted within 4 days. In the case of a fully verified & approved return, with all options of exchange or replacement not possible, we will send credit back via your original payment method within 10 working days and this is limited only to product item(s) fee.
Some product items are non-returnable and non-refundable (including, but not limited to, “Final Sale”, “Special Sale”, “Group Sale” orders and all products with manufacturer’s warranty). Final Sale orders include: generic products, general goods, plug n play devices etc.
1. Dead on Arrival (DOA)
If your item arrives damaged or is not working, please follow the Return Policy process and contact our Help Center for RMA authorization within 4 days of the order being received. After returning the product to the address provided by our Customer Service team, we can send you a new item free of charge (we will reimburse you the return shipping cost). Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at TemigoJara.
Terms that may apply:
1. Customers must first submit an RMA form, attach a clear photo of the damaged or defective product and the packaging so as to enable us verify your claims and enable us resolve the issue faster. Please use good lighting, and a close to medium distance, so we can comprehensively resolve the issue(s). Attachment size must be under 10MB for the Help Center, in the case of larger attachments please send to: care@temigojara.com.
2. After TemigoJara has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. If our technical team determines the item is not DOA , TemigoJara will not compensate the return shipping fee. Refund or exchange requests for replacement will not be accepted and the customer will be liable for the return delivery via any of our shipping methods.
3. Product returns must be via one of TemigoJara’s approved shipping methods; our Help Center can provide you with further details.
In summary
2. Warranty Exemptions
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such case(s). However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item after a fault has been detected and causes more damage
3. An RMA form must first be submitted and authorized by TemigoJara’s CS team prior to return. For incomplete RMA requests, TemigoJara reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect/wrong item, or submits an empty package, then again TemigoJara reserves the right to refuse any compensation.
4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, TemigoJara will offer an alternative options which may not include refund or exchange.
Terms that may apply:
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our retail-office. In these cases, we will deduct the customs fees from your authorized refund amount.
3. TemigoJara will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
In summary
3. Warranty Request
If your item has an issue, please first submit a ticket to our Support Center
Please carefully follow our Return Policy process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
In summary
4. Product Check & Testing (PCT)
Reliable, helpful and flexible, TemigoJara offers basic technical checks, verification and support upon purchase of your products. Buy with confidence and enjoy the support you deserve.
In summary
5. Incomplete Package or Missing/Wrong Item(s) Sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our Return Policy process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Terms that may apply:
– If there is an item missing, we will resend the missing item/accessory for free within the 4day warranty period.
– If we have shipped the wrong item: we will retrieve the wrong item and send an alternative item (if applicable and available). TemigoJara will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
In summary
6. Returns, Exchange & Refund (RE&R)
If you have any after sales issues, please contact our CS team directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to. This following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 2-4 business days, upon receiving your item back, and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 7-10 business days upon receiving your returned item. After this, the refund time will depend on the payment method. Please see below for details:
-Wallet refunds will take up to 5minutes – 24hours to process and appear in your TemigoJara account.
-Paystack refunds may take up to 48 hours to process and appear in your account.
-Bank Transfer refunds will take between 7-10 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts. TemigoJara’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.
In summary
7. Order Return Process (ORP)
Within 4 days of receiving the item, if you are dissatisfied with the order, please follow the Return Policy process and contact our Support Center for RMA authorization stating:
1. The order number.
2. The item code(s) you wish to return.
3. The reason for return.
Our Customer Service will review your case and offer a return back. Upon receiving, the item(s) will be exchanged with a replacement or will be refunded.
Returnable Items
Items that can be returned/refunded or exchanged within 4 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken upon arrival.
2. Items received in the incorrect size/color.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 4-day warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Final Sale, Special Sale, Group Sale, and Products with Manufacturer’s Warranty. .
4. Generic products are not covered by the warranty.
All returns must be confirmed via the CS team center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.
Fault Issues
In the consumer electronics business, we may note slight technnical defaults in products which may vary from brands and manufacturers. It is important you check and test the product upon pickup or delivery.
If a wrong item is delivered, TemigoJara will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer’s expense.
Return Shipping Fees
1. Shipping fees to return the items are at the customer’s own expense.
2. Please consult the retail-office or Pickup Station close to you to confirm the actual return shipping fee.
3. We advise you use the cheapest registered shipping method that is available.
In summary
Updated: 31/07/2022
RMA Form
Submit RMA Form
Please fill out this form to submit an RMA request. You will need the order number to submit this form
Receive RMA Number
Within 24 hours of receipt, we will send you an RMA number. This number must be included in the box.
Return Label
If it is a domestic return, we will include the return label with your RMA number. If it is an international return, please create your own label.
Ship The Devices
Each device must be labeled with the model number and IMEI number for us to process the return. Missing labels delays returns by up to 2 weeks.
Confirmation
You will get a confirmation of return receipt 24 hours after the device is returned to us.
Refund Payment
72 hours after the return is received and processed, a credit note will be issued to you. At that point, you can select whether you want a refund, replacement or credit on your next order.