Return Policy

Return Policy

Thank you for shopping on TemigoJara, we hold ourselves and our esteemed customers to certain standards, our Return Policy terms are centered on you. Let’s be real, no one likes returns, which is why we so carefully vet all of our suppliers & manufacturers. Also, we encourage customers to read and understand necessary information before any purchase. In the case that you do want a return, replacement or refund. Here, we keep things simple for your convenience, we offer our customers the option to return Eligible Products (usually stated on all our product listings) within 4 days (for Within Lagos Orders) & 7 days (for Outside Lagos Orders) of purchase.

• Certain products are non-returnable (including, but not limited to, “OEM Products” items, Special orders, Pre-Ordered Items).
• OEM Products include brand new smartphones & laptops with manufacturer’s warranty such as: Tecno, Infinix, HP etc.

Option 1

Initiate Return

Customers may initiate return of any item purchased on TemigoJara either by phone call or sending a mail via: care@temigojara.com

Rasie Claim
Option 2

Return Back

Return item(s) intact with attached order invoice/receipt slip to our Retail-Office with required conditions for quick processing.

Find Retail-Office

TJRA
Satisfaction Guarantee

On Merchandise; we guarantee your satisfaction on every product we sell with a refund, exchange or replacement on return inwards with valid claims upon return merchandise authorization. Product-specific limitations apply. Always check the product details for eligibility status. On Membership; we will refund your CommonWealth Coupon purchase fee in full on due date if you are dissatisfied.

88 RMA
12 Rates

Eligibility for Returns & Exchanges

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, used, open-box products. This policy applies to purchases from TemigoJara Online Shopping website, TemigoJara Retail-Office, Omnichannel Sales, TemigoJara Luxury, TemioJara Flex, TemigoJara Mate and TemigoJara SDO.

Within Lagos
Orders

4 Days

Outside Lagos
Orders

7 Days

– Order Invoice/Receipts must be presented.
– Phones, Tablets, Laptops, Gadgets and Electronics box, with liquid damage or tear will not be accepted for exchange.
– Warranty does not cover accessories.
– Phones, Tablets, Laptops, Gadgets, Electronics and all Eligible products can ONLY be exchanged or refunded within 4 days (for Within Lagos Orders) & 7 days (for Outside Lagos Orders) of purchase if found faulty.
– After 4 days (for Within Lagos Orders) & 7 days (for Outside Lagos Orders) of purchase, no device exchange/refund but faulty OEM products can be replaced through Manufacturer’s warranty at Manufacturer’s customer service office. Such OEM product replacements are only open to devices that display a manufacturer’s defect or software issue subject to Manufacturer’s Warranty terms.

In a nutshell

Warranty depends solely on our Return Policy requirements & conditions for Eligible Products.

Exchanges If Applicable

We may replace items if they are defective or damaged upon receiving your order. If you need to exchange it for the same item, kindly raise claim via phone call ( +2348103096692 ) or send an email via ( care@temigojara.com ) and provide order number.

In a nutshell

Warranty depends solely on our Return Policy requirements & conditions for Eligible Products.

Return Process

As a customer, you have the right to return within 4days of purchase if it is a Used device with a defect that is NOT self-damaged. In the case of a sales agreement involving the transfer of ownership of physical goods, the deadline for return the sales agreement shall expire 4 days on the date upon which you took possession of the goods or on which a third party nominated by you other than the carrier took possession of the goods. In the case of a sales agreement involving the transfer of ownership of a number of items that are shipped separately or an agreement obliging the transfer of ownership of items delivered in batches or in parts, the cancellation period shall begin from the date on which you took possession of the last item, the last batch or part or on which the third party nominated by you other than the carrier took possession of the last item, last batch or part. 

Kindly return or transfer the item to us immediately, and in any event no later than 4 days from the date you informed us of your declaration. However, please note that ONLY returns with “valid” claims will be accepted. The deadline is void if you return the item after the 4 days deadline to the fulfilment center.

IMPORTANT: feel free to RAISE A CLAIM by sending a declaration to return an item, for prompt response & quick processing, by e-mail to: care@temigojara.com OR by calling our Customer Service Hot-line: (234) 8103 0966 92.

In a nutshell

Stay informed, for approval of every return inwards depend solely on due process & requirement.

Need Help?

Our Agents are available 24/7. Let's Talk +234 (0)-810-309-6692

Always, we want to be sure you are getting the most out of your product. So, if you have questions or need help, call us for expert assistance. This service is available for 2 weeks only after your purchase date. 

Exempt Goods & Exceptions

The following but not limited to these products are exempt from refunds: Subscriptions, Service-based products, Knowledge-based products (such as: masterclass, courses, training); Workspace vouchers, Happiness tools, Delivery tickets and other non-eligible/OEM products.

To exercise your right of refund, you must inform us of your return decision in a clear declaration, such as a call or by e-mail as stated above, we may withhold payment  of return until we have received the item or until we receive a proof of return, depending on which event occurs first. Call the customer care line (08103096692) or send a mail to care@temigojara.com 

• For Outside-Lagos cities; we will arrange a retrieval from the same delivery location or advise you to drop off at our Courier Partner Hubs. Please note that, customer bears the shipping fee for the returned item(s).
• Other remote locations will have to drop off at our Courier Partner’s Hubs or send to our address in Lagos directly (Plot 145, Oyadiran Estate, Sabo-Yaba, Lagos.)
• Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of your claims on the returned item(s).
• If Valid, we shall credit your TemigoJara Wallet or a TemigoJara Coupon amounting to the cost of the item (excluding shipping fee) so you can use for your next shopping.
• If you prefer the option of Cash Refund, your bank account shall be credited within 72hrs.
• If Invalid, we shall send the item back to you. Please note that, refund is only made within  4 days (for Inside Lagos Orders) & 7 days (for Outside Lagos Orders).

In a nutshell

Yes, we do refund ONLY if your claim(s) is/are valid but please ensure to meet required conditions and process.

Shipping of Return Inwards

Please note that, you’ll be responsible for paying for your own shipping costs for returned items. The initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

In a nutshell

The customer bears cost of shipping returned product.

Return Policy Update

TemigoJara reserves the exclusive right to update our Return Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Effective Date: July 1, 2023

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